Privacy Policy

1. Who We Are

Bee Scaffolding Manchester ("we", "us", "our") is a scaffolding services company based in Manchester, United Kingdom. Our registered address is 53 Dale St, Greater, Manchester M1 2HH. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, request quotes, or engage our services.

2. Information We Collect

We may collect and process the following categories of personal data:

• Contact Information: Your name, email address, phone number, and postal address when you fill out our contact form or request a quote.
• Project Information: Details about your scaffolding requirements, property address, project timeline, and any photos or documents you share with us.
• Technical Information: IP address, browser type and version, operating system, referral source, length of visit, page views, and website navigation patterns through cookies and analytics tools.
• Communication Records: Emails, phone call notes, and messages exchanged between you and our team.

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide scaffolding quotes, site surveys, and services as requested.
• To communicate with you about your project, appointments, and service updates.
• To manage our business operations, including invoicing, accounting, and insurance records.
• To comply with legal obligations such as health and safety regulations, tax laws, and insurance requirements.
• To improve our website, services, and customer experience through analytics and feedback.
• To send marketing communications only where you have explicitly opted in.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Contract: Processing is necessary to perform our contract with you or take steps at your request before entering a contract.
• Legal Obligation: Processing is necessary to comply with laws such as health and safety regulations, tax requirements, and insurance obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests in running our business, provided those interests do not override your fundamental rights and freedoms.
• Consent: Where we rely on your consent, such as for marketing communications, you have the right to withdraw consent at any time.

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal data to third parties. We may share your information with trusted third parties only where necessary to deliver our services:

• Insurance Providers: To maintain our public and employer liability coverage.
• Professional Advisors: Such as accountants, legal advisors, and health and safety consultants.
• Service Providers: IT support, web hosting, and analytics providers who process data on our behalf under strict contractual obligations.
• Regulatory Bodies: Where required by law, such as the Health and Safety Executive or HMRC.

All third parties are contractually bound to keep your information secure and use it only for specified purposes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and insurance requirements. Specifically:

• Quote requests and project records: 7 years from project completion (for tax and insurance purposes).
• Marketing consent records: Until you withdraw consent.
• Website analytics data: 26 months (via Google Analytics retention settings).
• Correspondence and general enquiries: 2 years.

7. Your Data Rights

Under UK data protection law, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data in certain circumstances.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Data Portability: Request transfer of your data to another service provider in a structured format.

To exercise any of these rights, please contact us at [email protected] or call 0161 524 1885. We will respond to all requests within 30 days.

8. Cookies and Analytics

Our website uses cookies and similar technologies to improve user experience and analyse website traffic. We use Google Analytics to understand how visitors interact with our site. You can manage cookie preferences through your browser settings. For more information about the cookies we use, please contact us.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure servers, encrypted communications, access controls, and regular security assessments. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: